Can I modify my order?

If at the time of placing the order you have made a mistake putting wrong information, send us a mail to info@oniroduo.com with the changes you want to make and we’ll get to it.
Attention! We need you to indicate the order number, mail and full name.

I didn’t receive my order, what happened?

Our logistics operator will contact you if there is a failed delivery, to make sure you receive it as soon as possible. If you prefer, you can contact the transport services that are processing your order by calling or through their website to arrange a new delivery.

There are two main reasons why you may not have received your order:

Wrong address: we recommend checking if the provided address is correct.

Failed deliveries:, GLS will try up 2 times to deliver the package, then they can leave it in a parcel shop.. If you still need help, feel free to contact info@oniroduo.com

International shipments
If your order is addressed to a country outside the European Union, it may be subject to fees, taxes or other charges due to local or customs laws. ONIRODUO takes care of the shipment but not of the possible local expenses.

The buyer will be responsible for all customs costs associated with the import of the product.

For customs reasons, the order may also be delayed.

Can I use more than one discount code on my order?

If you are one of the lucky ones who has a discount code, take advantage of it!

This should be included at the beginning of the checkout.

However, you can’t use more than one discount code in your purchase and discount codes can’t be applied to items on sale.

What size should I order?

When buying online it can be hard to know what’s the perfect size for you, so in order to make sure you can order your garment with the perfect fit, we have made sure to add a sizing guide below all items on the website.

Our sizing is true to size unless stated otherwise, so if you wish for an oversized fitting we would recommend for you to order a size larger than your perfect fit.

If you still have doubts make sure to contact us via email info@oniroduo.com and we will be more than happy to help.

Can I cancel my order?

If your order has not left our warehouse yet, we can refund the amount and cancel it. However, if your order has been prepared, you will have to receive it and proceed the return through this form.

In order to check if we can cancel your order before it is prepared, send a mail to info@oniroduo.com to confirm it.

Why haven’t I received the confirmation email?
Check the spam or spam tray, your confirmation email may be there.

If you do not find it, you can write to info@oniroduo.com and we’ll locate it. If it’s necessary, we would change the purchase email and forward it.

If you want to make sure that you receive our emails on future occasions, please add us to the desired mailing list and make sure that the e-mail you have used for your purchase is the correct one.

What if the item I receive is damaged or faulty?

We work very hard in order for our garments to be the highest quality and without any defects. But even for us it’s hard to have everything under control.

All items we sell are guaranteed against manufacturing defects. Please contact us at info@oniroduo.com if you believe your purchase is faulty by attaching images. Defective products may be subject to inspection prior to a refund or exchange. This may entail returning the product to our Returns Center for inspection.

Additional Information

The ONIRODUO Gift Card is not included in our return policy, so we do not accept its return.
Our goal is for you to be 100% satisfied with your purchase. Any incident or question about our exchange and return policy can contact us at info@oniroduo.com

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