Privacy Policy

ONIRODUO Unipessoal Lda, no 516262440, takes your data protection rights and our legal obligations seriously. This Privacy Policy describes how we use your personal data collected via and by other means (e.g. through social networks, cookies, etc.). Please read this Policy carefully.

All of your personal information collected will be used to help make your visit to our website as productive and pleasant as possible.
Ensuring the confidentiality of the personal data of users of our website is important for
All personal information relating to members, subscribers, customers or visitors who use will be treated in accordance with Law No. 58/2019, of August 8th and, equally, by the GDPR.
The personal information collected may include your name, email, telephone and/or cell phone number, address, date of birth and/or others.
The use of presupposes acceptance of this Privacy Agreement. The team reserves the right to change this agreement without prior notice. Therefore, we recommend that you consult our privacy policy regularly so that you are always up to date.

1.Personal Data that we may collect from you

We will collect various types of personal data about you for the purposes described in this Policy, including:

  • Contact information (such as your name, birthday, nationality, email address, postal address, telephone number and any other personal data) that you provide when filling out forms on the website;
  • Details of any transactions made by you;
  • Personal data that may be contained in communications you send to us, for example, to report a problem or to send questions, concerns or comments about the Site or its content; Other personal data that you voluntarily share with our sales assistants;
  • Information from surveys that we may, from time to time, conduct on the website for research purposes, if you choose to respond or participate in them;
  • Credit/debit card details;
  • Information about your use of and navigation on our website, such as your IP address and other device identifiers, your operating system and browser type, and information about the website pages you visit, collected by cookies or other tracking technologies
  • We may also collect information about how your Device has interacted with us, including the pages you access and the links clicked, how you navigate to and from the ONIRO DUO Site and the ONIRO DUO Content (for example, how you navigate the Site and the Content, which parts you click on and how long you spend on each page), your preferences, the products and/or services you viewed or searched for, download failures and errors and response times;
  • Personal information collected from third parties, such as data that you agree to share with us on publicly accessible social networks (e.g. Facebook, Instagram, etc.) and/or that we may collect from other publicly accessible databases.

You are under no obligation to provide further information. The provision of your personal data (namely, your personal data, your email, your address, your credit/debit card numbers and bank code and your telephone number) is necessary to process your order purchasing products on the Site, providing other services provided on the Site at your request, or when your personal data is necessary to comply with obligations required by law or regulations.

Refusal to provide us with any personal data necessary to pursue the purposes referred to above may, consequently, prevent us from processing your purchase order for products sold on the Website or from fulfilling the obligations required by law and other regulations. Therefore, failure to provide personal data may constitute, in some cases, a legitimate and justified reason for not processing your purchase order for products sold on the Website or for not providing the Website’s services.

The disclosure of other personal data that is not necessary to comply with legal or contractual obligations and to properly navigate our services with the necessary traffic data is, on the contrary, optional and does not affect the use of the website and its services or the purchase of products on the Website. We will inform you at each step whether the disclosure of your personal data to us is mandatory or optional, marking with an appropriate symbol (*) the necessary information or data necessary for the purchase of products and/or for the provision of services requested in the website.

2.Minimum Age

Protecting children’s safety and privacy is very important to us. We do not accept registrations or requests submitted by, and will not knowingly collect or use personal data from, any person under the age of sixteen (18) years or any other age limit established by the law of their country of residence. When registering or making any purchase on the website, you must confirm that you have reached the age of majority in your country of residence.


Our website uses cookies. More information can be found in our Cookies Policy.

4.Use made of your personal data

Whenever we process your personal data, we do so on the basis of a legal “justification” (or lawful basis) for the processing. In most cases, the processing of your personal data will be justified on one of the following bases:

The processing is necessary to perform a contract or take steps you have requested to enter into a contract (e.g. sales contract);

Processing is necessary for us to comply with a legal obligation;

The processing is in our legitimate interests as a business and our interests are not overridden by your interests, rights or fundamental freedoms. Our legitimate interests may include our interest in using personal data of customers and website users to conduct and develop our business activities (including carrying out standard marketing activities), with current and potential customers and website users; and in establishing, exercising or defending legal claims; or

Processing is based on your prior explicit consent, such as targeted and personalized marketing activities.

5.Disclosure of your personal data

We may disclose your personal data to any of our affiliated companies or to our service providers who assist us in providing the services we offer, processing transactions, fulfilling information requests, receiving and sending communications, updating marketing lists, analyzing data, providing support services or performing other tasks from time to time.

For the avoidance of doubt, we will obtain your express consent before we share your personal data with any third party company other than ONIRO DUO for marketing purposes.

Your personal data will be accessible by authorized personnel of ONIRO DUO and affiliated companies, and service providers acting on our behalf on a need to know basis. To ensure that the protection of your personal data is consistent with applicable law, such transfers and processing outside your country of residence or the EEA will be in accordance with the EU Model Clauses or any similar locally acceptable legal mechanisms.

We may also share your personal data with third parties in connection with the potential or actual sale or restructuring of our company or any of our assets, or any associated company, in which case personal data held by us about our users may be a of the transferred assets.

We will also respond to requests for personal data when required by law or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on us.

6.Disclosure of transaction details to ONIRO DUO LDA and processing of transaction details at ONIRO DUO LDA.

ONIRO DUO will process the details of your transaction as data controller, (i) in order to review the purchase for possible fraudulent activity (ii) by storing your transaction details in its database and using them to improve its anti-fraud services, and; (iii) develop additional services. We will process your transaction details by automated means and aggregate your transaction details with other relevant data from transactions carried out by you on other e-commerce platforms, in order to assess the regularity of payment, according to pre-determined criteria. Disclosure is based on our legitimate interest in preventing fraudulent online transactions.

The processing of your Personal Data will be conducted by ONIRO DUO in Portugal.


We attach great importance to the security of all personal data associated with our users. We adopt security measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access. For the best possible protection of your personal data outside the limits of our control, your device must be protected (e.g. by up-to-date antivirus systems) and your Internet service provider must take appropriate measures for the security of data transmission. network (such as firewalls and anti-spam filtering).

Although we take reasonable steps to protect your personal data, we cannot guarantee that the personal data you disclose to us will be 100% secure, nor that any data breach will not occur.

You accept the security implications inherent in trading online over the Internet and will not hold ONIRO DUO Lda or its responsible processors responsible for any data breach, unless it is due to our negligence.

8.Conservation of your personal data

Our general approach is to retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. We generally retain your personal data for 5 years from the last contact you initiated with ONIRO DUO. Last Contact will be defined as the last contact initiated by the customer and trackable by our systems.

As examples of such contacts, there may be the last time a call, sales email or meeting was proposed to you and you responded favorably, for example, by clicking on the link to our website included in the email. Opening an email from ONIRO DUO would not qualify as Last Contact. Clicking a link included in an email would.

However, in some circumstances we may retain personal data for longer periods of time, for example where we are required to do so under legal, tax and accounting requirements.

In specific circumstances, we may also retain your personal data for longer periods of time corresponding to the applicable limitation period so that we can have an accurate record of your dealings with us in the event of complaints or disputes.


You have the following rights in relation to your personal data:

Right to withdraw consent – where applicable, you have the right to withdraw your consent at any time. For example, if you wish to unsubscribe from receiving electronic marketing communications, you can change your settings in your account on the website by using the ‘unsubscribe’ link provided in our emails.

Right to access, rectification and erasure – you have the right to request access to and obtain a copy of any of your personal data that we may hold, request the correction of any inaccurate data concerning you and request the deletion of your personal data Under certain circumstances. You can view and update most of this data online or contact directly.

Right to data portability – Under certain conditions, you have the right to receive all personal data that you have provided to us in a structured, commonly used and machine-readable format, and also to request that we transmit it to another controller where this is technically feasible.

Right to restriction of processing – you have the right to restrict our processing of your personal data when:

  • contest the accuracy of personal data until we have taken sufficient steps to correct or verify its accuracy;
  • the processing is unlawful, but you do not want us to erase the data;
  • we no longer need your personal data for the purposes of processing, but you require this data for the establishment, exercise or defense of legal claims;
  • you have objected to processing on grounds of legitimate interest (see below) pending verification whether we have compelling legitimate grounds to continue the processing.

Where personal data is subject to restrictions in this way, we will only process it with your consent or for the establishment, exercise or defense of legal claims.

  • Right to object to processing justified on grounds of legitimate interest – where we rely on legitimate interest to process personal data, you have the right to object to that processing. If you object, we must stop such processing unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or where we need to process the data for the establishment, exercise or defense of legal claims. Where we rely on legitimate interest as a justification for processing, we believe we can demonstrate such compelling legitimate grounds, but we will consider each case individually.
  • Right to object to processing for marketing purposes – where we process personal data for direct marketing purposes, you have the right to object to that processing at any time.
  • For more information about your rights, to exercise any of your rights, or if you have any complaints or questions regarding the processing of your personal data, please contact

Please note that we may request proof of identity and reserve the right to charge a fee where permitted by law, for example if your request is manifestly unfounded or excessive. We will do our best to respond to your request as quickly as possible and, in any case, within the applicable deadlines.

10.Changes to this Policy

From time to time, we may change this Policy, for example, to comply with new requirements imposed by applicable laws or technical requirements. We will post the updated Policy on the Site. We may also notify you of material changes and request your consent to such changes where required by applicable law. Therefore, you are encouraged to periodically review this page.

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