Shipping and Payments

As soon as you make your purchase, you will receive a confirmation e-mail and our team will get to work so that you receive your order as soon as possible. If after the time indicated below for each country you have not received your order, please contact us with your order number and we will review your order history to find a solution as soon as possible. You will receive an email with the tracking of your order so that you can be aware of the status of the shipment at all times.

ONIRODUO will not be responsible for delivery errors caused when the delivery address entered by the User in the order form does not correspond to reality or
when some information has been omitted.

During the launch of collections, due to the high demand concentrated in a few days, it is possible that deliveries may be delayed. At all times ONIRODUO will work to offer the best service in terms of international shipments, however, it may happen that for some reason or cause beyond our control, an order may be cancelled, in which case ONIRODUO will inform the customer within a period of no more than 24 working hours, accompanied by the corresponding refund in the payment method used by the customer for the purchase.


The estimated delivery time depends on the country. As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number. All shipping prices includes VAT. Please be aware that delivery times might be affected during the holidays and sale periods.


From 3 to 5 working days. Please be aware that delivery times are longer during sales periods due to the high volume of orders. Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Netherlands, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg,  Malta, Norway, Poland, United Kingdom, Czech Republic, Romania, Sweden, Switzerland.

Shipping to Israel, Belarus, Russia and Ukraine are temporarily unavailable.


If you order products from our website for delivery to an international destination, your order may be subject to import duties and taxes once a shipment reaches your country. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates. When ordering from us, you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods. We will not be liable or responsible if you break any such law.

From 3 to 5 working days. Please be aware that delivery times are longer during sales periods due to the high volume of orders.

Customs, taxes, duties, and collection fees may still apply. All duties and/or taxes are the responsibility of the customer and are not collected by ONIRODUO, nor are they included in the order total. Any applicable fees will be due upon delivery.

We deliver worldwide. However we do not ship to APO, post office box or FPO address.


You are required to inspect the delivered products once you receive your order and ensure that the products are “as expected” condition. In the event they are not in an “as expected” condition, please mail as soon as possible, with all necessary information (order, contact details and problem description) and including photographic proof. Or login in your account and go to your Orders and fill the Return Form.


We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations if caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central government or other competent authorities.


Payment receipts are handled by IFTHENPAY, where we have the following payment methods available:

– PayPal
– Visa
– Mastercard
– Mb Way
– ATM Reference / Referência Multibanco (only available for Portuguese bank accounts)

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