Privacy Policy

If you need assistance, visit our Customer Support area, where you will find information about orders, shipping, returns and refunds of products purchased at, a registration form, tips and other general information about the services provided by You can also contact us by clicking here.

For any other legal information, visit the Conditions of Sale, Return Policy and Privacy Policy sections at The Provider may change or simply update all or part of these Conditions of Use. Any changes or updates to the Terms of Use will be published to our users on the home page of as soon as such changes or updates are made, they will be binding as soon as they are published on the website in this section. Therefore, you should regularly access this section of the website in order to check the publication of the most recent and updated Conditions of Use. If you do not agree with all or part of the Conditions of Use of, please do not use our website.

Access and use of, including viewing web pages, communicating with the provider, downloading product information and purchasing on the website, is carried out by our users exclusively for personal purposes, which should in no way be linked to any commercial, business or professional activity. Remember that you will be solely responsible for the use of and its content. ONIRO DUO will not be held responsible for any use of the website and its contents by its users that does not comply with the laws and regulations in force, without prejudice to the Supplier’s liability for intent and gross negligence. In particular, you will be solely responsible for communicating information or data that is not correct, false or relating to third parties (in the event that such third parties have not given your consent), as well as for any misuse of such data or information.

Finally, as all materials that will be downloaded or otherwise obtained using the Service are at the User’s choice and risk, any damage to computer systems or loss of data caused by download operators will be the User’s sole responsibility. The Provider declines any responsibility for any damage resulting from the inaccessibility of services on the website or any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of content, network, provider, telephone or connection problems, unauthorized access , alteration of data, or faulty and/or defective functioning of electronic equipment belonging to the user.

The user is responsible for the correct storage and use of their personal data, including the credentials that allow access to the services, as well as for any damages caused by the Provider or third parties resulting from the incorrect use, loss or removal of said information.

1. Privacy Policy

We recommend that you read our Privacy Policy, which also applies to users who access and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes collects and uses your personal data.

2. Current Law and Property

All content included on, such as works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material published in any format on, including menus , web pages, graphics, colors, screens, fonts and web design, diagrams, layouts, methods, processes, functions and software that are part of (collectively, the “Content”), are protected by copyright copyright and all other intellectual property rights of ONIRO DUO. You may not reproduce in any way, in whole or in part, and/or its content without the express written consent of the ONIRO DUO administration.

ONIRO DUO have the exclusive right to authorize or prohibit any direct or indirect, temporary or permanent reproduction of and its Content in any manner or form.

In relation to the use of, you are exclusively authorized to view the website and its content. You are also authorized to carry out all temporary reproductions, without any personal financial gain, considered transitory or accessory, an integral and essential part of viewing and its Contents, and all other browsing of the website carried out exclusively for the legitimate use of and its content. You are not authorized to reproduce all or part of and its contents in any form. Any reproduction must be authorized by the ONIRO DUO brand or by the authors of the individual works contained on the Site, if necessary. These reproductions must, in any case, be carried out for legal purposes and in compliance with the copyright and other intellectual property rights of the provider and the authors of the individual works contained on the website. The authors of individual works published on always have the right to claim ownership of their works and to oppose any deformation, alteration or other modification thereof, including any damage caused to the works, their honor or reputation .

You must commit to respecting the copyright of artists who have chosen to publish their works on or who have collaborated with to create new expressive and artistic forms intended for publication, even if not exclusively on the website , or that form an integral part of it. Furthermore, you are not, in any case, authorized to use, in any manner or form, the Content of the Site and each individual work protected by copyright and other intellectual property rights.

3. Content Disclaimer

The Provider has taken all possible measures to avoid publishing content on the website that describes or represents scenes or situations of physical or psychological violence that, according to the sensitivity of users, could be seen as offensive to beliefs civil, human rights and dignity in all its forms and expressions. The content of the website is appropriate and legal in accordance with the laws of Portugal, and more generally, with the laws of the European Union. In case such contents are considered illegal or illicit in some of these countries, please do not access this website. If you choose to access it, we inform you that the use of the services provided by is your exclusive and personal responsibility.

The Provider has also taken all necessary precautions to assure users that the Content on is accurate and does not contain incorrect or out-of-date information as of the date of publication on the website and, to the extent possible, thereafter. However, the Provider does not accept any responsibility towards users for the accuracy or completeness of the contents published on, without prejudice to its liability for negligence or willful misconduct and other legal responsibilities. Furthermore, the Provider cannot guarantee that the website works continuously, without interruptions and errors due to the internet connection. If you have any problems using our website, please contact our Customer Service by clicking here.

4. Our Business Policy

The Provider has a defined commercial policy, and our mission is to sell products through our services and website exclusively to “consumers”, understood as any natural person who acts on for purposes that are outside their trade, business or professional activity (if any). If you are not a consumer, do not use our services to purchase products from

If you continue to use the website, the Supplier may refuse to accept orders from people who are not consumers or any other order that does not comply with the Conditions of Sale and these Conditions of Use.

5. Links to Third Party Sites has links to other websites, which, in our opinion, may contain useful information/tools for our visitors. Our privacy policy does not apply to third-party websites, so if you visit another website from ours, you should read its privacy policy.

We are not responsible for the privacy policy or content present on these sites.

6. Conditions of Sale

The following Conditions of Sale govern the offer and sale together with the Conditions of Use, Return Policy and Privacy Policy of products on Products purchased at are sold directly by (the “Seller”), based in Portugal, tax number 516262440, at Travessa da Agrela, N.º 55, Apart 31, 4740-522 Esposende.

For more information, contact our Customer Service, where you will find information about orders and shipping, refunds and returns of products purchased at

For any other legal information, see the sections: Conditions of Use, Returns Policy and Privacy Policy.

7. Guarantees and Product Price Indication

7.1 The Seller does not sell second-hand products, defective products or products of lower quality than the corresponding market standards.

7.2 The main characteristics of the products are presented at on each product page. The images and colors of the products offered for sale on may not correspond exactly to the actual products, due to the Internet browser or monitor used.

7.3 Prices are subject to change.

7.4 Orders received from countries other than those selected for shipping or to addresses to which the Seller cannot ship will not be accepted.

7.5 All products sold by come with an identification label attached.

7.6 If you exercise your right to return products, the Seller may refuse to accept products that are damaged, without labels or that have altered their main characteristics or quality.

8. Payment

8.1 Payment of product prices and respective shipping and delivery costs must be made using one of the procedures indicated in the order form.

8.2 If you choose to pay by credit card, all financial information (credit/debit card number, expiration date, etc.) guarantees the security of online transactions. Your financial information will never be used by the Seller except to carry out the relevant procedure for your purchase or refunds in the case of returns in accordance with the exercise of your right of return or to report cases of fraud on The purchase price of the products and the shipping and delivery costs, indicated on the order form, will be charged to your current account only when the purchased products are actually shipped.

9. Shipping and Delivery of products

For information on specific product shipping and delivery procedures, access the Customer Service area. Please read these sections carefully. The information provided forms an integral part of these Conditions of Sale and, consequently, will be considered to have been read and accepted by you in full.

10. Customer Support

Please contact us by clicking here to contact our Customer Service for more information. For further clarification, access the Customer Service area.

11. Welcome Coupon Codes and Loyalty Coupon Codes

This offer applies to full-price items only and cannot be used in conjunction with any other promotion.
No cash alternative is available. Subject to availability. When ordering online, you must enter the code previously provided at checkout.

We reserve the right to modify or withdraw this offer at any time.
For more information about how ONIRO uses your personal data, including for promotion administration purposes, please see the ONIRO Privacy Policy here.

12. Applicable Legislation

These conditions of sale are governed by Portuguese law and, in particular, Law no. 24/2014, of 14 February, in accordance with the subsequent changes made in relation to contracts concluded remotely, and Decree-Law no. 84/2021, of October 18th regarding consumer rights.

The Seller undertakes to satisfy your needs, as far as possible, and to resolve any dispute with you amicably.

All communications or complaints must be sent via the appropriate contact forms.

Complaint book

Travessa da Agrela, N.o 55, Apart 31 4740-522 Esposende, PT
+351 965069979, the cost of calling the mobile network is applicable according to your tariff.

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